Shift Leader - Pizza Kitchen & Customer Experience

Papa John's International; Columbia (TN); On-site; USD 19,000 - 25,000; Full time

Job summary

Papa John’s International is seeking a Shift Leader to supervise shifts and areas of the restaurant, ensuring high quality products and customer service while driving restaurant profitability. The role enforces company policies, procedures and systems and ensures compliance with applicable laws and ethical business practices.

The Shift Leader will manage shift coverage, monitor product quality, and support cash and inventory controls to meet financial targets.

Qualifications

• Supervise shifts and work areas in a Papa John’s restaurant.
• Ensure compliance with federal, state and local laws and ethical business practices.

Responsibilities

• Adheres to guidelines and expectations for each station (dough management, portioning, quality products).
• Contributes to achieving product goals and meet customer expectations while minimizing complaints.
• Exhibits core values, maintains positive attitude, and supports team.
• Ensures adequate shift coverage and provides feedback to correct issues.
• Manages cash and inventory to help meet profit goals within company guidelines.

Job description

Papa John’s International is seeking a Shift Leader to supervise shifts and areas of the restaurant, ensuring high quality products and customer service while driving restaurant profitability. The role enforces company policies, procedures and systems and ensures compliance with applicable laws and ethical business practices.

The Shift Leader will manage shift coverage, monitor product quality, and support cash and inventory controls to meet financial targets.