Shift Leader: People-First Hospitality Leader

Chick-fil-A; Peachtree City (GA); On-site; USD 19,000 - 22,000; Part time

Benefits offered by this job

Free online degree

401(k) opportunities

Growth toward Director-level

Scholarship opportunities

Competitive pay

Flexible scheduling

Closed on Sundays

Job summary

Chick-fil-A PTC Midtown is seeking a Team Leader who embodies our values, serves guests with a servant heart, and helps operate a high-volume, fast-paced restaurant with urgency. You will support senior leadership in daily operations, coach team members, and uphold our Recipe for Service to ensure an exceptional guest experience.

This role offers a real path forward into leadership, with hands-on coaching from Operators, opportunities for degree programs via a partner university, and

Qualifications

• Strong people skills with a genuine desire to serve and develop Team Members.
• Ability to manage Team Member behavioral and performance issues.
• Ability to work in a team environment with shared ownership and responsibility.
• Strong commitment to superior customer service.
• Ability to work in a fast-paced environment.
• Reliable transportation.

Responsibilities

• Lead shifts, open and/or close, and act as key holder.
• Assist in training new hires, set the tone for a shift, and act as a role model for the team.
• Keep team members accountable to Operational Excellence and our Recipe for Service.
• Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant.
• Count drawers and finalize the day.
• Foster guest satisfaction through proactive service and clear communication.

Skills

People skills

Customer service

Team leadership

Fast-paced environment

Accountability

Reliability/transportation

Job description

Team Leader — Chick-fil-A PTC Midtown

A Leadership Role With a Real Path Forward

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow — and this is where we identify who's ready for the next level of leadership at PTC Midtown.

Position Type:

• Part-Time and Full-Time

Why Lead at PTC Midtown:

• Free online degree through our partnership with Point University — earn a degree without taking on debt, while you work
• 401(k) opportunities for team members 21+ after one year with us — long-term investment in your future, not just a paycheck
• Intentional growth and development toward Director-level leadership, with hands-on coaching from an experienced Operator and Restaurant Leaders
• Scholarship opportunities
• Competitive pay [insert range]
• Flexible scheduling, and closed on Sundays
• A fun work environment where you can positively influence others

Team Leader Responsibilities:

Leadership & Operations

• Lead shifts, open and/or close, and act as key holder
• Assist in training new hires, set the tone for a shift, and act as a role model for the team
• Keep team members accountable to Operational Excellence and our Recipe for Service
• Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant
• Count drawers and finalize the day

Guest Experience

• Offer immediate and respectful response to Guests' needs
• Be a friendly, encouraging team player
• Communicate clearly, both written and spoken

Qualifications and Requirements:

Leadership Qualifications

• Strong people skills with a genuine desire to serve and develop Team Members
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Strong commitment to superior customer service
• Ability to work in a fast-paced environment
• Reliable transportation
• Prior experience as a shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is not required but is preferred

Recipe for Service (Hospitality Standards)

• Smile
• Create and maintain eye contact
• Speak enthusiastically
• Make emotional connections with Guests

Schedule & Compensation (fill in before posting):

• Pay range: $14-16
• Typical schedule: [e.g., 3–4 shifts/week, evenings and weekends]
• Night shifts - 4 pm - 11 pm

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.