Shift Leader: People-First, Flexible Hours, Growth

Wendys; City of Tonawanda (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Employee Discount Program

Health care option

Paid time off

401(k) with employer match

Job summary

Wendy's in Tonawanda, NY is seeking an experienced Restaurant Shift Manager to oversee daily operations, lead a team, and ensure top‑quality food and service. You will coach staff, manage schedules, uphold safety standards, and drive profitability in a fast‑paced environment.

The role emphasizes training, performance feedback, and collaboration with managers to maintain a high level of guest satisfaction and brand integrity.

Qualifications

• Proven experience in a supervisory or managerial role within the restaurant industry.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members.
• Knowledge of food safety regulations and best practices in food handling.
• Flexibility to work various shifts, including evenings, weekends, and holidays as required.

Responsibilities

• Lead and supervise restaurant crew during your shift, delegating tasks and providing coaching.
• Ensure outstanding customer service by addressing inquiries and resolving complaints promptly.
• Oversee opening/closing procedures, cash handling, and adherence to food safety standards.
• Create and maintain shift schedules to ensure adequate staffing levels.
• Train new hires on policies, procedures, and job responsibilities; conduct ongoing training.
• Monitor sales and expenses to achieve financial targets and improve efficiency.
• Communicate effectively with management and collaborate with kitchen staff for seamless operations.

Skills

Leadership

Interpersonal skills

Team management

Problem solving

Flexibility

Education

High school diploma or equivalent

ServSafe certification (preferred)

Job description

Wendy's in Tonawanda, NY is seeking an experienced Restaurant Shift Manager to oversee daily operations, lead a team, and ensure top‑quality food and service. You will coach staff, manage schedules, uphold safety standards, and drive profitability in a fast‑paced environment.

The role emphasizes training, performance feedback, and collaboration with managers to maintain a high level of guest satisfaction and brand integrity.