Shift Leader: Flexible Hours, Growth + Perks

Wendys; City of Rochester (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Employee Discount Program

Health care option

Paid time off

401(k) with employer match

Job summary

Wendy's in Rochester, NY is seeking a Restaurant Shift Manager to lead a fast-paced team during your shift, uphold food quality and cleanliness, and deliver outstanding guest service. You will supervise crew, train new hires, manage opening/closing, handle cash, and ensure compliance with safety standards while driving smooth operations.

Ideal candidates bring supervisory experience, strong leadership, problem-solving ability, and a customer-first mindset.

Qualifications

• Proven supervisory or managerial experience in a restaurant environment.
• Ability to lead a team, coach and develop staff.
• Commitment to food safety and quality standards.

Responsibilities

• Leadership and Team Management: supervise crew, delegate tasks, provide coaching.
• Customer Service Excellence: greet customers, resolve complaints, ensure satisfaction.
• Operational Oversight: manage opening/closing, cash handling, sanitation.
• Shift Scheduling and Staffing: create schedules, address staffing gaps.
• Training and Development: train new hires, ongoing staff development.
• Financial Accountability: monitor sales and costs, drive profitability.
• Communication and Collaboration: align with management and kitchen staff.

Skills

Leadership

Interpersonal skills

Problem solving

Customer service

Communication

Team training

Education

High school diploma or equivalent

ServSafe certification (advantageous)

Job description

Wendy's in Rochester, NY is seeking a Restaurant Shift Manager to lead a fast-paced team during your shift, uphold food quality and cleanliness, and deliver outstanding guest service. You will supervise crew, train new hires, manage opening/closing, handle cash, and ensure compliance with safety standards while driving smooth operations.

Ideal candidates bring supervisory experience, strong leadership, problem-solving ability, and a customer-first mindset.