Shift Leader & Ops Champion — Restaurant Supervisor II

San Antonio Wings LLC; San Antonio (TX); On-site; USD 23,000 - 28,000; Full time

Job summary

San Antonio Wings LLC in San Antonio, TX is seeking a Restaurant Supervisor II to support the General Manager in daily operations and to direct operations in their absence. This role focuses on delivering exceptional guest experiences, enforcing policies, and maintaining a 5-Star ops culture.

You will lead by example on customer service, train Team Members, monitor inventory, and manage scheduling while upholding food safety and cleanliness.

Qualifications

• Experience in supervising a restaurant team.
• Proven ability to maintain guest satisfaction.
• Experience directing shifts and staffing.
• Experience in inventory and cost control.
• Experience training new staff.
• Knowledge of restaurant safety standards.

Responsibilities

• Assist GM with daily restaurant operations.
• Direct operations when GM is not present.
• Maintain guest-first culture on shift.
• Ensure customer service goals via Ops Scorecard.
• Oversee cash handling and daily records.
• Monitor and control food costs.

Skills

Leadership

Customer service

Team supervision

Shift management

Inventory control

Training

Tools

Zenput

Ops Scorecard

QSC

Job description

San Antonio Wings LLC in San Antonio, TX is seeking a Restaurant Supervisor II to support the General Manager in daily operations and to direct operations in their absence. This role focuses on delivering exceptional guest experiences, enforcing policies, and maintaining a 5-Star ops culture.

You will lead by example on customer service, train Team Members, monitor inventory, and manage scheduling while upholding food safety and cleanliness.