Shift Leader | Lick Honest Ice Cream | Autry Park

Lick Honest Ice Creams; Houston (TX); On-site; USD 17,000 - 23,000; Full time

Job summary

Lick Honest Ice Creams in Autry Park is seeking a Shift Leader to monitor day-to-day operations, supervise staff, and ensure an exceptional customer experience. This role extends the owners' goals of happy customers, knowledgeable employees, and a unique experience.

The position reports to the Shop Manager and emphasizes front-of-house leadership, sanitation, and proactive issue resolution to maintain brand integrity and service excellence.

Qualifications

• Experience in front-of-house operations and customer service.
• Ability to supervise frontend staff during shifts.
• Maintain high sanitary standards in shop and kitchen areas.
• Lead by example and maintain positive restaurant discipline.

Responsibilities

• Supervise the frontend staff during your assigned shift.
• Help close shifts: count drawer and prepare deposits and funds.
• Share knowledge about Lick Honest Ice Creams and flavors with customers.
• Support owners and shop manager in training staff on flavors and prep methods.
• Monitor staff performance and report issues to the Shop Manager.
• Maintain safe shop environment and protect confidential information.

Skills

Staff supervision

Customer service

Front-of-house ops

Communication

Positive attitude

Job description

Shift Leader | Lick Honest Ice Cream | Autry Park

About Lick Honest Ice Creams

We're Lick Honest Ice Creams and have been producing the finest, locally sourced, seasonally inspired ice creams in Austin since 2011! We work hard and get rave reviews from media around the country. We are rapidly expanding and looking for outgoing, happy, responsible, and positive individuals who love ice cream as much as we do to join our ice cream shop family!

TheroleoftheshiftLeaderistoactasamonitorandenforcerofthedayto dayoperationsandprocedures, staff supervision and customer experience.The person in this role is essentially an extension of the owners, supporting their goals of assuring happy and satisfied customers, knowledgeable and dependable employees and an exciting, unique and fulfilling customer experience.This person reports to the Shop Manager.

Minimum Expectations

• Fullysupporttheowner’smissionandintegrityof thebrand
• Fullyengageindaytodayoperationsprimarilyinfrontofhousebutwithconsiderationsofbackof house as well (they work together).
• Maintainhighest shopandkitchensanitary andcleanlinesslevels
• Treat thispositionasapriorityandbeexcitedtobeatwork
• Surfaceconcerns orfrustrationsimmediatelyanddirectlytoshopmanager
• Assumepositive intent
• Leadbyexample

Duties and Responsibilities

• Haveknowledgeofprinciplesandprocessesforprovidingcustomerandpersonalservices.This includescustomerneedsassessment,meetingqualitystandardsforservices,andevaluationof customer satisfactions.
• Supervisethefrontendstaffduringyourassignedshift
• Duringclosingshifts,countdrawerandcorrectlypreparedeposits,drawerfundandreservefunds
• BeknowledgeableandenthusiasticaboutLickHonestIceCreamsandwhatmakesouricecream unique, and share this knowledge with customers
• Aidownersandshopmanagerinmaintainingstaffknowledgebasefornewflavors,preparation methods, etc.
• Monitorstaff andreportanystaff issuesdirectlytoShopManager
• Monitorstaffknowledge,scoopsizesandemployee/customerinteractionandguidestaffas necessary
• Identifyanycustomerissues/complaintsandtakenecessarystepstocorrectthem
• Performallotherrelateddutiesas requested
• Followallpoliciesandproceduresoutlinedinthecompany handbook
• Ensuresafeenvironmentwithinshopbymonitoringemployeeactionsandcustomerbehavior
• Maintainingprivacyinregardstoalarmcodes,safecodesand allotherconfidentialinformation

Essential Functions

• Handle public inquiries in a timely and friendly manner
• Must beavailableforat least 3shifts aweek
• Abletocommunicateclearlyandprofessionallywithcustomersandteammembers(face-to face or by telephone)
• Abletostandforshifts lastingupto,butnot limitedto,8hoursoftimeonconcreteflooring
• Performtaskswhichinvolverepetitivemotionincluding,butnotlimitedto,the useofarms,hands, wrists, back
• Abletousehandstohandle,control,orfeelobjects,toolsorcontrols
• Manageone’stimeandthetimeof others
• Monitor andcontrolresources,includingbutnotlimitedtocollectingpaymentsforgoodsorservices, counting and managing till, managing inventories