Shift Leader - Elevate Customer Experience in Ice Cream

Lick Honest Ice Creams; Houston (TX); On-site; USD 17,000 - 23,000; Full time

Job summary

Lick Honest Ice Creams in Autry Park is seeking a Shift Leader to monitor day-to-day operations, supervise staff, and ensure an exceptional customer experience. This role extends the owners' goals of happy customers, knowledgeable employees, and a unique experience.

The position reports to the Shop Manager and emphasizes front-of-house leadership, sanitation, and proactive issue resolution to maintain brand integrity and service excellence.

Qualifications

• Experience in front-of-house operations and customer service.
• Ability to supervise frontend staff during shifts.
• Maintain high sanitary standards in shop and kitchen areas.
• Lead by example and maintain positive restaurant discipline.

Responsibilities

• Supervise the frontend staff during your assigned shift.
• Help close shifts: count drawer and prepare deposits and funds.
• Share knowledge about Lick Honest Ice Creams and flavors with customers.
• Support owners and shop manager in training staff on flavors and prep methods.
• Monitor staff performance and report issues to the Shop Manager.
• Maintain safe shop environment and protect confidential information.

Skills

Staff supervision

Customer service

Front-of-house ops

Communication

Positive attitude

Job description

Lick Honest Ice Creams in Autry Park is seeking a Shift Leader to monitor day-to-day operations, supervise staff, and ensure an exceptional customer experience. This role extends the owners' goals of happy customers, knowledgeable employees, and a unique experience.

The position reports to the Shop Manager and emphasizes front-of-house leadership, sanitation, and proactive issue resolution to maintain brand integrity and service excellence.