Shift Leader: Lead, Train & Elevate Service

Chick-fil-A | Southridge and MacCorkle Avenue; Charleston (WV); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

401(k) with employer match

Paid Time Off

Scholarships

Educational reimbursement

Food discounts

Flexible scheduling

Sundays off

Profit sharing

Job summary

Chick-fil-A Southridge Center is seeking a Shift Leader to guide Team Members on Front or Back of House operations in Charleston, WV. You’ll lead by example, coach peers, and help ensure top-tier guest service while maintaining daily operations.

The role emphasizes leadership, training, and accountability within a friendly, team-driven environment that supports growth and community involvement.

Qualifications

• Must be at least 18 years old.
• Leadership experience preferred, ideally in service or kitchen settings.
• Able to lift up to 50 lbs and stand for long periods.
• Thrives in a fast-paced, teamwork-driven environment.
• Strong guest interaction and leadership communication.
• Reliable, coachable, and dependable team player.

Responsibilities

• Build positive relationships and guide Team Members with direction and feedback.
• Collaborate with management to train and track new Team Members.
• Motivate staff to maintain strong customer service scores.
• Ensure opening/closing tasks are completed on time.
• Oversee facilities to stay organized and compliant with sanitation standards.
• Maintain knowledge of Front of House and Back of House roles.

Skills

Leadership

Communication

Problem-solving

Customer service

Job description

Chick-fil-A Southridge Center is seeking a Shift Leader to guide Team Members on Front or Back of House operations in Charleston, WV. You’ll lead by example, coach peers, and help ensure top-tier guest service while maintaining daily operations.

The role emphasizes leadership, training, and accountability within a friendly, team-driven environment that supports growth and community involvement.