Shift Leader: Drive Service Excellence & Team Growth

Chick-fil-A; South Charleston (WV); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Career growth

Paid time off

Health insurance

Vision & Dental

401(k)

Profit sharing

Scholarships

Education reimbursement

Food discounts

Flexible scheduling

Work anniversary rewards

Sundays off

Job summary

Chick-fil-A Southridge Center in Charleston, West Virginia, is seeking a friendly Shift Leader to guide a dynamic team on Front of House and Back of House operations, delivering exceptional guest experiences.

You will train Team Members, monitor performance, maintain opening/closing duties, uphold sanitation and safety standards, and partner with management to drive customer service excellence and store success.

Qualifications

• Must be at least 18 years old.
• Leadership experience preferred, ideally in customer service or a kitchen environment.
• Able to lift up to 50 lbs, stand for up to 10 hours, and stay physically active for extended periods.
• Able to work in a fast-paced environment while maintaining a positive attitude under pressure.
• Team-oriented, adaptable, dependable, coachable, with a strong work ethic.
• Able to communicate effectively with guests and Team Members as a leader.

Responsibilities

• Build positive working relationships and provide direction and feedback to Team Members.
• Partner with the management team to train and track new Team Members' performance.
• Motivate Team Members to maintain strong customer service scores.
• Ensure shift tasks and opening/closing duties are completed on time.
• Take ownership of the restaurant facilities, keeping them organized and up to sanitation and food safety standards.
• Maintain a thorough understanding of key positions in both Front of House and Back of House.

Skills

Leadership

Customer service

Communication

Team Building

Problem-solving

Job description

Are you a friendly, team-driven person with strong communication, leadership, and problem-solving skills? If so, we have an exciting opportunity for you to join our team as a Shift Leader at Chick-fil-A Southridge Center! Bring your leadership and customer service skills to our restaurant and help lead our dynamic team — whether on the Front of House or Back of House side.

At Chick-fil-A MacCorkle Ave, we value our leaders and offer a supportive environment where you can grow and develop your skills. As a Shift Leader, you'll play a vital role in our mission to serve the Charleston community and "be a part of our customers' lives and the communities in which we serve."

Pay:Starting at $18/hr

What You'll Love About Working Here

• Work-Life Balance: We recognize the importance of personal time and offer flexible scheduling that supports work-life balance.

• Growth Opportunities: We're committed to investing in our team's growth, offering career advancement, leadership development, and ongoing training.

• Industry-Leading Customer Service: Join a team that takes pride in delivering top-tier customer service. Our commitment to guests and each other sets us apart.

• Team Spirit: We work hard, and we never miss a chance to celebrate our wins together.

• Comprehensive Training: We provide thorough training across all areas of restaurant operations.

Benefits

• Opportunities for career advancement, leadership development, and ongoing training

• Paid Time Off

• Health, Dental & Vision Insurance, including an employer contribution

• 401(k) with an optional employer match

• Profit sharing of approximately $1 for every hour worked

• Access to $2,500 in Scholarships

• Educational reimbursement up to $500

• Food discounts

• Flexible scheduling

• Work-anniversary rewards

• Sundays off

What You'll Do as a Shift Leader

• Build positive working relationships and provide direction and feedback to Team Members

• Partner with the management team to train and track new Team Members' performance

• Motivate Team Members to maintain strong customer service scores

• Ensure shift tasks and opening/closing duties are completed on time

• Take ownership of the restaurant facilities, keeping them organized and up to sanitation and food safety standards

• Maintain a thorough understanding of key positions in both Front of House and Back of House

Qualifications & Requirements

• Must be at least 18 years old

• Leadership experience preferred, ideally in customer service or a kitchen environment

• Able to lift up to 50 lbs, stand for up to 10 hours, and stay physically active for extended periods

• Able to work in a fast-paced environment while maintaining a positive attitude under pressure

• Team-oriented, adaptable, dependable, coachable, with a strong work ethic

• Able to communicate effectively with guests and Team Members as a leader

Ready to start an exciting journey with Chick-fil-A? Apply now, and we'll contact you within 1–3 business days to discuss next steps. Please do not contact the store directly.