Shift Leader: Lead, Train & Elevate Customer Experience

MINISO USA; Strongsville (OH); On-site; USD 22,041 - 24,796; Full time

Job summary

MINISO USA in Strongsville, OH is seeking a Shift Leader to assist the Store Manager with daily operations, coaching associates, and delivering standout customer service. You will help manage cash, merchandising, opening/closing tasks, and promotional events to support store KPIs.

This role emphasizes a positive, energetic environment, loss prevention, and accurate POS handling while ensuring safety standards and a welcoming shopping experience for guests.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1+ years of experience as keyholder, supervisor, or shift leader in retail.
• Basic knowledge of retail operations and POS systems.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates on product knowledge and engagement.
• Support daily operations including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, stock levels and implement visual merchandising updates.
• Open and close the store, ensure recovery, cleanliness and safety compliance.
• Resolve customer concerns professionally and escalate when necessary to the Store Manager.
• Support Loss Prevention and adherence to company policies.
• Process sales transactions accurately using POS systems and participate in promotions.

Skills

Leadership

Interpersonal skills

Conflict-resolution

Multitasking

Retail operations

Travel between stores

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in Strongsville, OH is seeking a Shift Leader to assist the Store Manager with daily operations, coaching associates, and delivering standout customer service. You will help manage cash, merchandising, opening/closing tasks, and promotional events to support store KPIs.

This role emphasizes a positive, energetic environment, loss prevention, and accurate POS handling while ensuring safety standards and a welcoming shopping experience for guests.