Shift Leader: Lead the Floor & Coach Crew

Bluemont Group; Chattanooga (TN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Weekly Pay

Paid Vacation

401(k) Plan with matching

Free Coffee & Meals while working

Competitive Benefits Package

ServSafe training

Job summary

Bluemont Group in Chattanooga, TN, is seeking a motivated Dunkin’ Shift Leader to manage the floor and coach the crew during your shift. You’ll set shift lines, keep the drive-thru moving, and ensure every drink and sandwich goes out right.

This role offers a clear path into management for former crew members or those with leadership experience. Open early to late, with weekend shifts; you’ll train teammates, handle guest issues on the spot, and uphold cash, labor and food-cost procedures.

Qualifications

• Restaurant, retail or Dunkin’ crew experience.
• Dependable and able to lead others.
• Able to stay calm and friendly when the line is long.
• Able to count cash accurately and follow procedures.
• Able to stand, bend and move for a full shift and lift and carry supplies.

Responsibilities

• Set the line for your shift: drive-thru headset, front counter, beverage and sandwich station.
• Move people where they’re needed as the rush builds and slows.
• Coach crew in the moment: show the recipe, give quick feedback, call out great work.
• Jump in on any station when the drive-thru backs up.
• Fix guest issues on the spot: remake the drink, correct the order, keep it friendly.
• Follow cash, labor and food cost procedures for your shift.
• Run food safety and cleanliness checks, and earn your ServSafe certification with us.
• Help train new Crew Members and flag equipment issues to your manager.

Skills

Leadership

Cash handling

Job description

Bluemont Group in Chattanooga, TN, is seeking a motivated Dunkin’ Shift Leader to manage the floor and coach the crew during your shift. You’ll set shift lines, keep the drive-thru moving, and ensure every drink and sandwich goes out right.

This role offers a clear path into management for former crew members or those with leadership experience. Open early to late, with weekend shifts; you’ll train teammates, handle guest issues on the spot, and uphold cash, labor and food-cost procedures.