Shift Leader: Lead Teams, Elevate Customer Service

231 Concepts; Hattiesburg (MS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Food Discounts

Training Programs

Career Advancement

Fun, Supportive Environment

Health/Dental/Vision/Life Insurance (f

Job summary

Papa Johns in the United States is seeking a Shift Leader to oversee daily store operations and guide a collaborative team. You’ll lead by example, handle opening and closing procedures, take customer orders, and ensure fast, friendly service while maintaining quality standards.

You'll manage inventory, monitor food and labor costs, and support training and development of team members. This role offers growth opportunities in a dynamic, customer-focused environment with consistent scheduling.

Qualifications

• Must be at least 18 years old.
• Reliable transportation to and from work.
• Ability to stand for extended periods, bend, and lift up to 20 lbs.
• ServSafe Certificate preferred.

Responsibilities

• Lead by example, whether you're the designated manager on duty or not.
• Execute opening and closing procedures.
• Take customer orders and ensure top-notch service.
• Prepare products from start to finish with quality and speed.
• Maintain a clean and organized environment.
• Manage inventory, food and labor costs, and cash handling.
• Delegate tasks effectively and support team development.

Skills

Customer service

Team leadership

Effective communication

Job description

Papa Johns in the United States is seeking a Shift Leader to oversee daily store operations and guide a collaborative team. You’ll lead by example, handle opening and closing procedures, take customer orders, and ensure fast, friendly service while maintaining quality standards.

You'll manage inventory, monitor food and labor costs, and support training and development of team members. This role offers growth opportunities in a dynamic, customer-focused environment with consistent scheduling.