Shift Leader: Lead Team & Guest Experience

Workstream; Scranton (Lackawanna County); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Hourly pay + tips

Flexible scheduling

Paid training

Growth opportunities

Life Insurance

Tuition discounts

Referral program

Employee discounts

Job summary

Lufrankton Management, a Dunkin' franchisee, is seeking a Shift Leader to guide the team and ensure excellent guest service. You will lead during shifts, supervise food prep, inventory, and cash handling, and coach crew members to perform at their best.

We value a positive attitude, clear communication, and the ability to multitask across duties. Flexible hours (early mornings, weekends, holidays) are required to help deliver great coffee and customer service.

Qualifications

• Experience in food service or retail; leadership experience is a plus.
• Strong communication and positive attitude.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Lead by example and support your team in delivering guest service.
• Keep operations running smoothly: prep, inventory, and cash handling.
• Train and coach crew to be their best.
• Uphold Food Safety, Brand, and Network standards; keep store welcoming.
• Step in for the manager when needed and help make key decisions.

Skills

Food service leadership

Communication

Multitasking

Flexible hours

Team player

Job description

Lufrankton Management, a Dunkin' franchisee, is seeking a Shift Leader to guide the team and ensure excellent guest service. You will lead during shifts, supervise food prep, inventory, and cash handling, and coach crew members to perform at their best.

We value a positive attitude, clear communication, and the ability to multitask across duties. Flexible hours (early mornings, weekends, holidays) are required to help deliver great coffee and customer service.