Shift Leader: Lead Team, Elevate Guest Experience

Caribou Coffee; Kannapolis (NC); On-site; USD 28,000 - 35,000; Full time

Job summary

Caribou Coffee in Kannapolis, NC is hiring a Shift Leader to manage store operations alongside the General Manager. Responsibilities include team leadership, ensuring guest satisfaction, and executing quality standards.

The ideal candidate will have at least 1 year of relevant experience, be at least 18 years old, and possess a high school diploma or GED. This role requires effective communication and the ability to work various shifts.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience.
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age.

Responsibilities

• Lead shifts that focus on team engagement and guest satisfaction.
• Coach and give feedback to Team Members for their growth.
• Ensure the team executes SOP and quality standards.

Skills

Leadership

Customer service

Team engagement

Education

High school diploma or GED equivalent

Job description

Caribou Coffee in Kannapolis, NC is hiring a Shift Leader to manage store operations alongside the General Manager. Responsibilities include team leadership, ensuring guest satisfaction, and executing quality standards.

The ideal candidate will have at least 1 year of relevant experience, be at least 18 years old, and possess a high school diploma or GED. This role requires effective communication and the ability to work various shifts.