Shift Leader: Lead Team, Drive Growth & Quality

Whitewater Express; Michigan; In loco; USD 42.000 - 62.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Base + Bonus

Health Benefits (Medical, Dental &

Vision)

Paid Time Off + Holidays

401(k) with Company Match

Company-Paid Life Insurance

Advancement Opportunities

Free Weekly Car Washes

Descrizione del lavoro

WhiteWater Express is seeking a Shift Leader to help oversee each shift, guide team members, and ensure daily duties are performed safely and efficiently. You will assist management with incident reports, equipment maintenance, and customer-focused initiatives.

This role requires leading a team outdoors in all weather, lifting up to 50 pounds, and weekend availability. It offers growth opportunities in a fast-growing organization and a strong emphasis on safety and service quality.

Competenze

• Strong team player with leadership abilities to guide and support colleagues.
• Comfortable working outdoors in all weather conditions, including evenings and weekends.
• Physically capable of lifting up to 50 pounds and standing or moving for extended periods.
• Detail-oriented with a focus on delivering high-quality service and maintaining safety standards.
• Ability to foster a welcoming, fun, and customer-focused environment that drives business and team success.
• Adherence to all safety protocols, including proper handling of chemicals per safety guidelines.
• Must successfully pass a background check.

Mansioni

• Foster a team-oriented environment where every employee feels empowered to take initiative and lead.
• Cultivate a positive, customer-focused workplace by supporting team growth and leadership development.
• Address and resolve concerns, including incident reporting, to ensure a seamless experience.
• Monitor and adjust equipment, wash package functions, and tunnel performance to optimize efficiency.
• Uphold company policies, enforce safety protocols, and ensure all employees complete required safety training.
• Provide customers with information on wash products, packages, wash books, and membership plans.
• Assist customers with membership account updates and issue resolution.
• Oversee store opening and closing procedures, ensuring all tasks are completed correctly.
• Learn car wash chemistry, product interactions, and their impact on wash quality.
• Identify and resolve wash quality issues caused by chemical imbalances or other factors.
• Communicate areas of improvement for the location, team, and company to management.
• Administer customer feedback surveys during each shift to maintain high-quality service standards.

Conoscenze

Leadership abilities

Team player

Customer-focused

Detail-oriented

Safety-conscious

Background check clearance

Descrizione del lavoro

WhiteWater Express is seeking a Shift Leader to help oversee each shift, guide team members, and ensure daily duties are performed safely and efficiently. You will assist management with incident reports, equipment maintenance, and customer-focused initiatives.

This role requires leading a team outdoors in all weather, lifting up to 50 pounds, and weekend availability. It offers growth opportunities in a fast-growing organization and a strong emphasis on safety and service quality.