Shift Leader: Lead Service, Training & Ops Excellence

Smashburger | Illinois; Oak Brook (IL); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Tip sharing up to $2/hr in tips

Referral bonus

Free meals during shifts

Flexible schedules

Medical insurance

Dental insurance

Vision insurance

Paid time off

401K match

Employee assistance program

Career advancement opportunities

Uniform provided

Job summary

Smashburger is hiring a Shift Leader in Oak Brook, IL to lead both front-of-house and back-of-house teams, train staff using SmashConnect and LMS, and uphold safety and service standards. The role requires flexibility for nights, weekends, and holidays, with opportunities for career growth in a fast-growing burger brand.

Join a structured program offering competitive benefits and a focus on teamwork, guest satisfaction, and operational excellence in a busy restaurant environment.

Responsibilities

• Manage the performance of both FOH & BOH employees
• Promote a fun and positive work environment
• Manage the effectiveness of people focused processes and systems
• Provide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training
• Reward and recognizes employee performance that exceeds company standards
• Manage with integrity the daily completion of operational check lists to include
• Line checks and uniform standards
• Safe and deposit logs
• Manage the guest experience metrics (NPS and OSAT)
• Ensure all food safety standards are followed & in compliance with local health depts.
• Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees
• Manage the successful onboarding and training for all new employees
• Follow COGS management procedures for food ordering and inventory
• Follow company cash policies to ensure minimal losses through theft or shortages
• Manage daily labor
• 90-day completion of train the trainer course
• Flexible to work nights, weekends, and holidays
• Follow Smashburger uniform standards
• Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
• Must successfully complete Smashburger training program
• Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams
• People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams
• Excellent attention to detail
• Proven time management, consistency, and organizational skills
• Highly motivated, self-directed, and results driven
• Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs.
• Ability to work in high temperatures

Job description

Smashburger is hiring a Shift Leader in Oak Brook, IL to lead both front-of-house and back-of-house teams, train staff using SmashConnect and LMS, and uphold safety and service standards. The role requires flexibility for nights, weekends, and holidays, with opportunities for career growth in a fast-growing burger brand.

Join a structured program offering competitive benefits and a focus on teamwork, guest satisfaction, and operational excellence in a busy restaurant environment.