Shift Leader: Lead Pizza Team & Service Excellence

Papa John's USA, Inc.; Pensacola (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Papa John’s in Pensacola, FL is seeking a Shift Leader to supervise shifts, ensure high-quality products and customer service, and drive restaurant profitability. The role ensures compliance with company policies, safety standards, and operational procedures while supporting a positive team environment.

The ideal candidate will have prior shift lead experience, strong teamwork and communication skills, and a commitment to meeting guest needs during peak hours and emergencies.

Qualifications

• Leadership and team supervision experience.
• Strong customer service and communication skills.
• Ability to manage shift operations and ensure product quality.

Responsibilities

• Adheres to station guidelines and ensures dough management accuracy.
• Performs shift duties to produce quality products and maintain procedures.
• Contributes to profitability by managing costs and waste.
• Ensures adequate shift coverage and provides feedback to improve operations.
• Maintains safety, cleanliness, and compliance with policies and laws.

Skills

Leadership

Customer Service

Team Coordination

Food Safety

Education

High School Diploma or GED

Serv-Safe Certification preferred

Job description

Papa John’s in Pensacola, FL is seeking a Shift Leader to supervise shifts, ensure high-quality products and customer service, and drive restaurant profitability. The role ensures compliance with company policies, safety standards, and operational procedures while supporting a positive team environment.

The ideal candidate will have prior shift lead experience, strong teamwork and communication skills, and a commitment to meeting guest needs during peak hours and emergencies.