Shift Leader: Lead, Optimize Service & Growth

WhiteWater Express Car Wash; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Compensation in Base and +

Comprehensive Health Benefits (Medical

Paid Time Off in addition to Company-P

401(k) Retirement Plan with Company M

Company-Paid Life Insurance

Pathways to Advancement

Free Weekly Car Washes

Job summary

WhiteWater Express Car Wash is seeking a Shift Leader to help oversee daily shift operations, ensure team understanding of duties, and assist management with incident reports and equipment maintenance. This role focuses on safety, service quality, and efficient tunnel performance.

The position involves supervising team members, addressing customer inquiries, and ensuring opening/closing procedures are followed, while maintaining a positive, customer-focused environment.

Qualifications

• Strong team player with leadership abilities to guide and support colleagues.
• Comfortable working outdoors in all weather conditions, including evenings and weekends.
• Physically capable of lifting up to 50 pounds and standing or moving for extended periods.
• Detail-oriented with a focus on delivering high-quality service and maintaining safety standards.
• Ability to foster a welcoming, fun, and customer-focused environment that drives business and team success.
• Adherence to all safety protocols, including proper handling of chemicals per safety guidelines.
• Must successfully pass a background check.

Responsibilities

• Foster a team-oriented environment where every employee feels empowered to take initiative and lead.
• Cultivate a positive, customer-focused workplace by supporting team growth and leadership development.
• Address and resolve concerns, including incident reporting, to ensure a seamless experience.
• Oversee wash package functions, and tunnel performance to optimize efficiency.
• Uphold company policies, enforce safety protocols, and ensure all employees complete required safety training.
• Provide customers with information on wash products, packages, wash books, and membership plans.
• Assist customers with membership account updates and issue resolution.
• Oversee store opening and closing procedures, ensuring all tasks are completed correctly.
• Learn car wash chemistry, product interactions, and their impact on wash quality.
• Identify and resolve wash quality issues caused by chemical imbalances or other factors.
• Communicate areas of improvement for the location, team, and company to management.
• Administer customer feedback surveys during each shift to maintain high-quality service standards.

Skills

Leadership

Team player

Outdoor work

Safety adherence

Background check

Job description

WhiteWater Express Car Wash is seeking a Shift Leader to help oversee daily shift operations, ensure team understanding of duties, and assist management with incident reports and equipment maintenance. This role focuses on safety, service quality, and efficient tunnel performance.

The position involves supervising team members, addressing customer inquiries, and ensuring opening/closing procedures are followed, while maintaining a positive, customer-focused environment.