Shift Leader: Lead a Team, Drive Service Excellence

Whitewatercw; Cincinnati, Northern (OH, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Compensation in Base and

Bonus Potential

Job summary

WhiteWater Express is hiring a Shift Leader to oversee daily shift operations and guide team members in delivering high-quality service. You will help ensure safety, run incident reporting, and support maintenance decisions while coaching staff on procedures and customer interaction.

The role emphasizes leadership, teamwork, and a proactive approach to improving wash quality and customer satisfaction in a fast-growing environment.

Qualifications

• Leadership experience guiding and supporting a team.
• Ability to operate outdoors in all weather and hours.
• Comfort handling chemicals with safety awareness.
• Willingness to pass a background check and screening.
• Focus on safety, quality, and customer service.

Responsibilities

• Foster a team-oriented environment and empower staff to lead.
• Support growth and leadership development for the team.
• Address incidents and ensure accurate reporting.
• Monitor equipment, wash packages, and tunnel performance.
• Enforce safety protocols and ensure trained staff.
• Provide customers with information on products and memberships.
• Assist customers with membership updates and issue resolution.
• Oversee store opening and closing procedures.
• Learn car wash chemistry and product interactions.
• Identify and resolve wash quality issues from chemical balance.
• Communicate improvement areas to management.
• Administer customer feedback surveys during shifts.

Skills

Leadership

Team player

Outdoor work

Evenings & weekends

Safety compliance

Customer focus

Physical stamina

Detail oriented

Background check clearance

Job description

WhiteWater Express is hiring a Shift Leader to oversee daily shift operations and guide team members in delivering high-quality service. You will help ensure safety, run incident reporting, and support maintenance decisions while coaching staff on procedures and customer interaction.

The role emphasizes leadership, teamwork, and a proactive approach to improving wash quality and customer satisfaction in a fast-growing environment.