Shift Leader 504

Whitewatercw; Cincinnati, Northern (OH, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Compensation in Base and

Bonus Potential

Job summary

WhiteWater Express is hiring a Shift Leader to oversee daily shift operations and guide team members in delivering high-quality service. You will help ensure safety, run incident reporting, and support maintenance decisions while coaching staff on procedures and customer interaction.

The role emphasizes leadership, teamwork, and a proactive approach to improving wash quality and customer satisfaction in a fast-growing environment.

Qualifications

• Leadership experience guiding and supporting a team.
• Ability to operate outdoors in all weather and hours.
• Comfort handling chemicals with safety awareness.
• Willingness to pass a background check and screening.
• Focus on safety, quality, and customer service.

Responsibilities

• Foster a team-oriented environment and empower staff to lead.
• Support growth and leadership development for the team.
• Address incidents and ensure accurate reporting.
• Monitor equipment, wash packages, and tunnel performance.
• Enforce safety protocols and ensure trained staff.
• Provide customers with information on products and memberships.
• Assist customers with membership updates and issue resolution.
• Oversee store opening and closing procedures.
• Learn car wash chemistry and product interactions.
• Identify and resolve wash quality issues from chemical balance.
• Communicate improvement areas to management.
• Administer customer feedback surveys during shifts.

Skills

Leadership

Team player

Outdoor work

Evenings & weekends

Safety compliance

Customer focus

Physical stamina

Detail oriented

Background check clearance

Job description

Shift Leader

At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business.

Position Overview

The Shift Leader position is responsible for assisting with oversight of each shift. The position ensures that every team member understands and is enabled to perform their daily duties and assists management with completing incident reports and equipment maintenance, repairs, and reporting.

Key Responsibilities

• Foster a team-oriented environment where every employee feels empowered to take initiative and lead.
• Cultivate a positive, customer-focused workplace by supporting team growth and leadership development.
• Address and resolve concerns, including incident reporting, to ensure a seamless experience.
• Monitor and adjust equipment, wash package functions, and tunnel performance to optimize efficiency.
• Uphold company policies, enforce safety protocols, and ensure all employees complete required safety training.
• Provide customers with information on wash products, packages, wash books, and membership plans.
• Assist customers with membership account updates and issue resolution.
• Oversee store opening and closing procedures, ensuring all tasks are completed correctly.
• Learn car wash chemistry, product interactions, and their impact on wash quality.
• Identify and resolve wash quality issues caused by chemical imbalances or other factors.
• Communicate areas of improvement for the location, team, and company to management.
• Administer customer feedback surveys during each shift to maintain high-quality service standards.

Qualifications

• Strong team player with leadership abilities to guide and support colleagues.
• Comfortable working outdoors in all weather conditions, including evenings and weekends.
• Physically capable of lifting up to 50 pounds and standing or moving for extended periods.
• Detail-oriented with a focus on delivering high-quality service and maintaining safety standards.
• Ability to foster a welcoming, fun, and customer-focused environment that drives business and team success.
• Adherence to all safety protocols, including proper handling of chemicals per safety guidelines.
• Must successfully pass a background check.

Benefits

• Competitive Compensation in Base and Bonus Potential
• Comprehensive Health Benefits (Medical, Dental & Vision)
• Paid Time Off in addition to Company Paid Holidays
• 401(k) Retirement Plan with Company Match
• Company-Paid Life Insurance
• Pathways to Advancement
• Free Weekly Car Washes

Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team!