Shift Leader — Lead Operations & Customer Excellence

Papa John's International , Inc.; Nolensville (TN); On-site; USD 26,000 - 34,000; Full time

Job summary

Papa John's International, Inc. in Nolensville, TN is seeking a Shift Leader to supervise shifts, ensure high quality products and customer service, and help drive restaurant profitability.

The role includes managing station duties, enforcing company policies, training team members, and monitoring cash handling, inventory, and labor costs. Strong communication, planning and adherence to safety are essential.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred
• Previous restaurant shift lead experience preferred

Responsibilities

• Adheres to guidelines, techniques and expectations for each station including dough management and proper portioning; ensures quality products and customer service.
• Exemplifies Core Values, maintains a positive attitude, and works well with others.
• Ensures adequate shift coverage and maintains product quality, customer service and cost controls.
• Contributes to profit goals by managing cash handling and inventory using company systems.

Skills

Cash management

Planning & organization

Effective communication

Education

High School diploma or GED

Job description

Papa John's International, Inc. in Nolensville, TN is seeking a Shift Leader to supervise shifts, ensure high quality products and customer service, and help drive restaurant profitability.

The role includes managing station duties, enforcing company policies, training team members, and monitoring cash handling, inventory, and labor costs. Strong communication, planning and adherence to safety are essential.