Shift Leader: Lead Guest Service & Smooth Operations

Dunkin' Donuts; West Bend (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Dunkin' Donuts is seeking a Shift Leader to be the go-to person during your shift, leading a team in delivering fast, friendly service and ensuring smooth store operations.

This role requires a customer-focused attitude, strong communication, and flexibility to work early mornings, weekends, and holidays; at least 18 and eligible to work in the U.S., with opportunities to develop leadership skills and advance within a Dunkin’ franchisee environment.

Qualifications

• Experience in retail or food service, with leadership preferred.
• Positive attitude and strong communication skills.
• Ability to multitask and stay calm under pressure.
• Willingness to work early mornings, weekends, and holidays.
• Team-first mindset and passion for coffee and guest service.
• Must be at least 18 years old.
• Fluency in English and legal eligibility to work in the U.S.

Responsibilities

• Lead by example and support your team in delivering guest service.
• Keep operations running smoothly, including prep and inventory.
• Train and coach crew members to their best.
• Maintain clean, safe, and welcoming store by upholding standards.
• Step in for the manager when needed and assist with key decisions.

Skills

Leadership

Team leadership

Customer service

Communication

Multitasking

Flexible hours

English fluency

18+ years

Eligible to work in the U.S.

Job description

Dunkin' Donuts is seeking a Shift Leader to be the go-to person during your shift, leading a team in delivering fast, friendly service and ensuring smooth store operations.

This role requires a customer-focused attitude, strong communication, and flexibility to work early mornings, weekends, and holidays; at least 18 and eligible to work in the U.S., with opportunities to develop leadership skills and advance within a Dunkin’ franchisee environment.