Shift Leader: Lead Service, Train Crew, Own the Shift

Dunkin' Donuts; Portage (IL); On-site; USD 17,000 - 22,000; Part time

Job summary

Dunkin' Donuts is seeking a Shift Leader to guide the team in a fast-paced store. You will model excellence in guest service, manage daily operations, and support training of crew members while maintaining cleanliness and safety standards.

Ideal candidates bring leadership experience, strong communication, and a customer‑focused mindset. Flexible hours and a positive attitude are required to ensure smooth store performance.

Qualifications

• Experience in food service or retail leadership is preferred.
• Strong communication and teamwork abilities are essential.
• Ability to multitask and stay calm under pressure.
• Willingness to work flexible hours, including mornings, weekends, and holidays.
• Must be at least 18 years old and eligible to work in the U.S.

Responsibilities

• Lead by example and support the team in delivering top‑notch guest service.
• Keep operations running smoothly, including food prep, inventory, and cash handling.
• Train and coach crew members to perform at their best.
• Maintain a clean, safe, and welcoming store by upholding food safety and brand standards.
• Step in for the manager when needed and help make key decisions.

Skills

Leadership experience

Communication skills

Multitasking

Flexibility

Customer service

English fluency

Job description

Dunkin' Donuts is seeking a Shift Leader to guide the team in a fast-paced store. You will model excellence in guest service, manage daily operations, and support training of crew members while maintaining cleanliness and safety standards.

Ideal candidates bring leadership experience, strong communication, and a customer‑focused mindset. Flexible hours and a positive attitude are required to ensure smooth store performance.