Shift Leader: Lead, Grow Talent, Elevate Guest Experience

Caribou Coffee; Rochester (MN); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Employee Discount & Free Shift Drink

Flexible schedule

Growth Opportunities

Tips

Job summary

Caribou Coffee in Rochester, MN is hiring a Shift Leader to guide the day’s operation in partnership with the GM/Asst GM. You’ll ensure brand standards, guest connections, and a well-run shift with clear direction for the team.

You’ll lead by example, coach teammates on responsibilities, product knowledge, and promotions while maintaining a safe, clean, and inviting coffeehouse environment and delivering memorable customer experiences.

Qualifications

• At least 6 months of experience in a leadership role.
• Flexible availability required to cover different days and shifts.
• Must be at least 18 years of age.

Responsibilities

• Demonstrates mastery of every Team Member responsibility with confidence, enthusiasm, and excellence.
• Leads shifts with an unwavering commitment to Make Fun Happen - keeping the team engaged, the energy up, and the shift on track.
• Optimizes product sales while effectively managing waste and maintaining an inviting, well- executed coffeehouse environment.
• Knows the day's deployment and the roles tied to it, communicating clearly on the floor to keep the shift moving.
• Reads the needs of the team, anticipates the shift's competing priorities, and delegates objectives and tasks accordingly.
• Takes ownership of the current shift and sets up a smooth hand-off for the shift that follows.
• Ensures the team executes standard operating procedures and upholds Caribou's standards for quality, cash handling, and store safety and security.
• Coaches and trains the team in the moment — on role responsibilities, product knowledge, promotions, and recipe prep, including adjustments for a guest's request.
• Performs administrative tasks timely with integrity and follow-through, including bank deposits, inventory, and product orders.
• Actively develops Team Members, providing coaching and feedback in the moment.
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Owns the decision-making that comes with being Manager on Duty, staying resilient and calm under pressure.
• Leads with humility, curiosity, and heart — building an inclusive culture on every shift and taking full ownership of their own growth and the impact they have on others.
• Trains new team members on role responsibilities, product knowledge, and promotional items.
• Arrives on time for every scheduled shift, prepared and ready to contribute to the team's success.

Skills

Leadership experience

Flexible availability

Age 18+

Education

High school diploma or GED

Job description

Caribou Coffee in Rochester, MN is hiring a Shift Leader to guide the day’s operation in partnership with the GM/Asst GM. You’ll ensure brand standards, guest connections, and a well-run shift with clear direction for the team.

You’ll lead by example, coach teammates on responsibilities, product knowledge, and promotions while maintaining a safe, clean, and inviting coffeehouse environment and delivering memorable customer experiences.