Shift Leader: Lead Fast-Paced Team to Great Service

KF; Balch Springs (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Free meal each shift

Bonus Eligible

Tuition reimbursement and scholarship

Flexible schedules

Vacation pay and paid time off

Medical benefits

401K plan with 6% match

Health and Wellness programs

Discounts on mortgages, vehicles, cell

KFC Foundation programs: scholarships

Job summary

KFC is seeking a proactive Shift Leader in Texas to drive daily operations, coach teammates, and ensure guest satisfaction. You will lead shifts, resolve customer concerns, and partner with the management team to execute initiatives.

This role requires at least 1 year in restaurant/retail and 3 months of shift lead experience, with strong cash handling and a focus on food safety and quality. You’ll help manage labor and inventory while upholding KFC's culture and values.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Adheres to cash, security, inventory and labor policies.
• Must be at least 18 years of age.
• Accessibility to dependable and reliable transportation.
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 50 lbs. from one area to another).
• Attendance and punctuality a must.
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills.
• Maintains customer satisfaction and adheres to health and safety standards.
• Promotes and champions KFC's culture and values.
• Provides constructive feedback to Team Members.
• Executes shift duties accurately and efficiently.
• Promotes equity, inclusion and belonging.
• Ensures teammates and customers enjoy a positive experience.

Responsibilities

• Execute KFC Connect Success Routine to ensure customer satisfaction.
• Oversee Team Members' shift tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Provide regular feedback to the RGM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the RGM to achieve resolution.
• Assist the RGM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking and holding times.
• Assist the RGM with facility maintenance and ensure health and safety standards are always followed.

Skills

Leadership

Communication

Cash handling

Team management

Customer service

Physical stamina

Tools

Cash register operation

Job description

KFC is seeking a proactive Shift Leader in Texas to drive daily operations, coach teammates, and ensure guest satisfaction. You will lead shifts, resolve customer concerns, and partner with the management team to execute initiatives.

This role requires at least 1 year in restaurant/retail and 3 months of shift lead experience, with strong cash handling and a focus on food safety and quality. You’ll help manage labor and inventory while upholding KFC's culture and values.