Shift Lead: Drive Guest Satisfaction in Fast-Paced Kitchen

Hunter Super Techs - TurnPoint; Athens (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Free meal per shift

Tuition reimbursement

Flexible schedules

Vacation pay

KFC Foundation programs

Job summary

KFC is seeking a Shift Lead who will drive shift performance, coach the team, and uphold KFC Connect routines to ensure guest satisfaction. You will lead by example, supervise tasks, train teammates and support management initiatives to grow the restaurant’s success.

Ideal candidates bring 1 year in restaurant/retail with 3 months shift lead experience, strong communication, and a commitment to food safety, accuracy, and teamwork. Excellent reliability and transportation are required.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Must be at least 18 years of age.
• Excellent communication skills, management/leadership and organizational skills.

Responsibilities

• Oversee shift tasks and ensure clean, neat appearances.
• Maintain food safety, quality and accurate orders.
• Resolve customer complaints and maintain positive relations.
• Provide feedback to RGM on Team Member performance.
• Train Team Members and handle conflicts with RGM.
• Screen Team Member candidates.
• Assist with cash control, inventory and labor management.
• Oversee product preparation, rotation, cooking and holding times.
• Support facility maintenance and health and safety standards.

Skills

Leadership

Communication

Customer service

Cash handling

Food safety

Job description

KFC is seeking a Shift Lead who will drive shift performance, coach the team, and uphold KFC Connect routines to ensure guest satisfaction. You will lead by example, supervise tasks, train teammates and support management initiatives to grow the restaurant’s success.

Ideal candidates bring 1 year in restaurant/retail with 3 months shift lead experience, strong communication, and a commitment to food safety, accuracy, and teamwork. Excellent reliability and transportation are required.