Shift Leader — Lead the Team, Delight Guests

Dunkin' - Waunakee; Waunakee (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

Dunkin' - Waunakee is seeking a Shift Leader to guide daily operations and support the team in delivering outstanding guest service in a fast-paced store environment.

You'll lead by example, train crew members, manage tasks like food prep, inventory, and cash handling, and uphold brand standards while ensuring a clean, welcoming store. This role requires flexibility, strong communication, and a passion for coffee and customers.

Qualifications

• Leadership experience is preferred for guiding the team.
• Excellent communication skills for guest interaction and team coordination.
• Able to multitask in a fast-paced environment and stay calm under pressure.
• Willingness to work flexible hours, including early mornings, weekends, and holidays.
• Team-first mindset with a passion for great coffee and customer service.

Responsibilities

• Lead by example and support your team in delivering top-notch guest service.
• Keep operations running smoothly – prepping food, managing inventory, or handling cash.
• Train and coach crew members to be their best.
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards.
• Step in for the manager when needed, help make key decisions.

Skills

Leadership experience

Communication skills

Multitasking

Flexible hours

Team mindset

Customer service

Fluent in English

Eligible to work in the U.S.

Age 18+

Job description

Dunkin' - Waunakee is seeking a Shift Leader to guide daily operations and support the team in delivering outstanding guest service in a fast-paced store environment.

You'll lead by example, train crew members, manage tasks like food prep, inventory, and cash handling, and uphold brand standards while ensuring a clean, welcoming store. This role requires flexibility, strong communication, and a passion for coffee and customers.