Shift Leader: Lead Fast-Paced Café & Delight Guests

Dunkin' - Waunakee; Waunakee (WI); Hybrid; USD 19,000 - 22,000; Full time

Job summary

Dunkin' Waunakee is seeking a Shift Leader to inspire the team and deliver great guest service in a fast-paced environment. You’ll lead by example, train crew, manage prep and cash handling, and help keep the store welcoming and safe.

We value a positive attitude, strong communication, flexibility for early mornings, weekends, and holidays, and a passion for coffee and customer care. Must be 18+ and eligible to work in the U.S.

Qualifications

• Previous experience in food service or retail (leadership experience is a plus!).
• A positive attitude and strong communication skills.
• Ability to multitask and stay cool under pressure.
• Willingness to work flexible hours, including early mornings, weekends, and holidays.
• A team-first mindset and a passion for great coffee and customer service.
• Must be at least 18 years of age.
• You’re fluent in English and eligible to work in the U.S.

Responsibilities

• Lead by example and support your team in delivering top-notch guest service.
• Keep operations running smoothly - prepping food, managing inventory, or handling cash.
• Train and coach crew members to be their best.
• Ensure the store stays clean, safe, and welcoming by upholding all standards.
• Step in for the manager when needed and help make key decisions.

Skills

Leadership experience

Customer service

Communication

Multitasking

Flexibility

Job description

Dunkin' Waunakee is seeking a Shift Leader to inspire the team and deliver great guest service in a fast-paced environment. You’ll lead by example, train crew, manage prep and cash handling, and help keep the store welcoming and safe.

We value a positive attitude, strong communication, flexibility for early mornings, weekends, and holidays, and a passion for coffee and customer care. Must be 18+ and eligible to work in the U.S.