Shift Leader: Lead a Fast-Paced Coffee Team

Dunkin' - Waunakee; Waunakee (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' Waunakee is hiring a Shift Leader to guide a fast-paced team and deliver great guest experiences on every shift. You’ll lead by example, train crew, manage prep and cash, and ensure safety and cleanliness while upholding brand standards. This role requires reliability, strong communication, and a positive, team-first mindset.

If you’re 18+, fluent in English, and eligible to work in the United States, join us and help keep America running one cup at a time.

Qualifications

• Previous experience in food service or retail (leadership experience is a plus!)
• A positive attitude and strong communication skills
• Ability to multitask and stay cool under pressure
• Willingness to work flexible hours, including early mornings, weekends, and holidays
• A team-first mindset and a passion for great coffee and customer service
• Must be at least 18 years of age
• You’re fluent in English and eligible to work in the U.S.

Responsibilities

• Lead by example and support your team in delivering top-notch guest service
• Keep operations running smoothly - prepping food, managing inventory, or handling cash
• Train and coach crew members to be their best
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards
• Step in for the manager when needed, help make key decisions

Skills

Leadership

Guest service

Communication

Multitasking

Teamwork

English proficiency

Job description

Dunkin' Waunakee is hiring a Shift Leader to guide a fast-paced team and deliver great guest experiences on every shift. You’ll lead by example, train crew, manage prep and cash, and ensure safety and cleanliness while upholding brand standards. This role requires reliability, strong communication, and a positive, team-first mindset.

If you’re 18+, fluent in English, and eligible to work in the United States, join us and help keep America running one cup at a time.