Shift Leader: Elevate Service & Team Performance

Everyday Coffee Company; Olde West Chester (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin’ in Ohio is seeking a Shift Leader who will coach restaurant team members throughout the shift to uphold Brand standards and deliver great guest service. You will set goals, assign tasks, and provide timely feedback to keep operations running smoothly.

You will assist the Restaurant Manager in achieving daily goals, ensure food safety, manage inventory, handle cash over/short, and train teammates. The role requires strong communication, reliable leadership, and a commitment to fast-paced

Qualifications

• Must demonstrate leadership experience in a fast-paced customer-facing environment.
• Ability to coach and develop team members to meet brand standards.
• Experience with daily store operations, including opening/closing procedures and cash handling.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Perform oversight of safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.
• Monitor employee attendance, punctuality, and adherence to company policies.

Skills

Leadership

Customer Service

Communication

Cash Handling

Training

Opening/Closing

Education

High School Diploma

Tools

Basic Computer Skills

Job description

Dunkin’ in Ohio is seeking a Shift Leader who will coach restaurant team members throughout the shift to uphold Brand standards and deliver great guest service. You will set goals, assign tasks, and provide timely feedback to keep operations running smoothly.

You will assist the Restaurant Manager in achieving daily goals, ensure food safety, manage inventory, handle cash over/short, and train teammates. The role requires strong communication, reliable leadership, and a commitment to fast-paced