Shift Leader: Lead, Coach & Elevate Guest Experience

Bagel Brands; Weiss (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Caribou Coffee is seeking a Shift Leader to guide the store in partnership with the General Manager. You will ensure clear goals, expectations, product knowledge, cleanliness, and guest connections during shifts.

You will lead shifts with a focus on team engagement, coach team members, train on responsibilities, and handle tasks like deposits and inventory to support operational excellence.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience required.
• Ability to work early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age.
• Preferred: High school diploma or GED equivalent.
• Preferred: A valid driver’s license and reliable transportation.

Responsibilities

• Lead shifts focusing on team engagement and guest satisfaction with a commitment to Make Fun Happen.
• Coaches and provides feedback to Team Members to ensure strong performance.
• Trains team on role responsibilities, product knowledge and promotional items.
• Performs administrative tasks such as deposits, inventory, store product orders.

Skills

Leadership experience

Team leadership

Guest service

Education

High school diploma or GED

Job description

Caribou Coffee is seeking a Shift Leader to guide the store in partnership with the General Manager. You will ensure clear goals, expectations, product knowledge, cleanliness, and guest connections during shifts.

You will lead shifts with a focus on team engagement, coach team members, train on responsibilities, and handle tasks like deposits and inventory to support operational excellence.