Shift Leader: Inspire Team, Elevate Guest Experience

coffeeandbagelbrands; Hopkins (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Caribou Coffee is seeking a Shift Leader to guide the store during shifts, align the team with goals, ensure guest connections, product knowledge, cleanliness and store standards, and partner with the GM or AGM.

The role includes coaching, training, and delegating tasks, managing daily operations, inventory, and deposits as needed, while maintaining Caribou’s core values and delivering excellent customer service.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience.
• Able to work early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age.

Responsibilities

• Lead shifts focusing on team engagement and guest satisfaction.
• Ensure SOPs and quality standards are followed consistently.
• Coach, train and develop team members; delegate tasks effectively.
• Handle administrative tasks like inventory and deposits as assigned.

Skills

Leadership

Customer service

Team management

Education

High school diploma or GED

Job description

Caribou Coffee is seeking a Shift Leader to guide the store during shifts, align the team with goals, ensure guest connections, product knowledge, cleanliness and store standards, and partner with the GM or AGM.

The role includes coaching, training, and delegating tasks, managing daily operations, inventory, and deposits as needed, while maintaining Caribou’s core values and delivering excellent customer service.