Shift Leader: Inspire Teams, Elevate Guest Experience

coffeeandbagelbrands; Faribault (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Caribou Coffee is seeking a Shift Leader to oversee store operations in coordination with the General Manager or Assistant General Manager. You will guide the team, ensure store readiness, and uphold standards.

You will lead shifts with a focus on guest connections, product knowledge, and promotional items while maintaining SOPs and quality. This role emphasizes development of team members and a positive, inclusive store culture.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader.
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age.

Responsibilities

• Lead shifts focusing on team engagement and guest satisfaction with a commitment to Make Fun Happen.
• Think strategically about maximizing product sales and waste management.
• Demonstrate total store vision and ownership of the store look and feel.
• Coach and develop Team Members, providing feedback for growth.
• Perform administrative tasks such as deposits, inventory, and store product orders.

Skills

Leadership

Restaurant experience

Customer service

Education

High school diploma or GED

Job description

Caribou Coffee is seeking a Shift Leader to oversee store operations in coordination with the General Manager or Assistant General Manager. You will guide the team, ensure store readiness, and uphold standards.

You will lead shifts with a focus on guest connections, product knowledge, and promotional items while maintaining SOPs and quality. This role emphasizes development of team members and a positive, inclusive store culture.