Shift Leader: Lead, Coach & Elevate Guest Experience

ZAX Zax LLC; Roanoke Rapids (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free Meals On Shift

Flexible Schedule

Early Access to Pay

Opportunities to Advance

401(k) With Employer Match

Medical, Dental, and Vision Insurance

Disability Insurance

Job summary

Zax LLC is seeking a Shift Leader to manage the product, process, and people required to run a shift. The role involves supervising team members, responding to guest concerns, and ensuring standards are met.

The Shift Leader trains and coaches staff, opens and closes the restaurant, delegates tasks, and maintains safety and quality across operations while driving a positive guest experience.

Qualifications

• Must demonstrate leadership, organizational skills, and teamwork.
• Strong interpersonal and verbal communication abilities.
• Ability to multi-task and manage time effectively.

Responsibilities

• Manage shift goals and delegate tasks to team members.
• Respond to guest complaints and maintain service quality.
• Train, coach, and develop staff to meet company standards.
• Ensure safety, cleanliness, and compliance with policies.

Skills

Interpersonal communication

Verbal communication

Leadership

Problem solving

Multi-tasking

Team coaching

Operations oversight

Tools

Company software and tools

Job description

Zax LLC is seeking a Shift Leader to manage the product, process, and people required to run a shift. The role involves supervising team members, responding to guest concerns, and ensuring standards are met.

The Shift Leader trains and coaches staff, opens and closes the restaurant, delegates tasks, and maintains safety and quality across operations while driving a positive guest experience.