Shift Leader: Lead, Coach & Elevate Guest Experience

Dunkin' | May Brands; Dallas (Luzerne County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Awesome team-oriented environment

Growth opportunities

Job summary

Dunkin' franchisee is hiring a Shift Leader to coach Crew Members during shifts, ensuring operational Brand standards and delivering a great guest experience. You will set goals, assign tasks, and motivate the team, celebrating successes and giving timely feedback.

Join a competitive, team‑oriented environment with opportunities for growth as you help drive guest satisfaction and smooth shift operations at a Dunkin' location in Luzerne County, PA.

Qualifications

• Experience coaching and leading crew members on shift.
• Ability to set goals and delegate tasks effectively.
• Ability to motivate and give timely feedback to staff.

Responsibilities

• Coach Crew Members during your shift to uphold brand standards.
• Set goals, provide job assignments, and monitor performance.
• Motivate the team and provide timely feedback to ensure guest satisfaction.

Skills

Coaching

Team leadership

Goal setting

Staff assignments

Feedback

Guest experience

Job description

Dunkin' franchisee is hiring a Shift Leader to coach Crew Members during shifts, ensuring operational Brand standards and delivering a great guest experience. You will set goals, assign tasks, and motivate the team, celebrating successes and giving timely feedback.

Join a competitive, team‑oriented environment with opportunities for growth as you help drive guest satisfaction and smooth shift operations at a Dunkin' location in Luzerne County, PA.