Shift Leader: Coach, Lead & Elevate Guest Experience

Dunkin' | C&P Donuts LLC; Lee (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Awesome team environment

Growth opportunities

Job summary

The Dunkin' franchisee is seeking a Shift Leader to coach Crew Members across shifts, ensuring operational Brand standards and a friendly guest experience. You will set goals, assign tasks, and motivate the team while delivering timely feedback.

This role offers the chance to grow with the company within a fast-paced team, focusing on teamwork, guest satisfaction, and disciplined execution of brand guidelines at our Massachusetts location.

Qualifications

• Experience coaching a team during shifts.
• Ability to uphold Brand standards and deliver guest experience.
• Strong communication and organizational skills.

Responsibilities

• Coach Crew Members throughout shifts to meet standards and guest experience.
• Set goals, assign tasks, and motivate team with timely feedback.

Skills

Leadership

Coaching

Customer service

Teamwork

Job description

The Dunkin' franchisee is seeking a Shift Leader to coach Crew Members across shifts, ensuring operational Brand standards and a friendly guest experience. You will set goals, assign tasks, and motivate the team while delivering timely feedback.

This role offers the chance to grow with the company within a fast-paced team, focusing on teamwork, guest satisfaction, and disciplined execution of brand guidelines at our Massachusetts location.