Shift Leader: Lead Bakery Nights & Guest Delight

Insomnia-Cookies; Indianapolis (IN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible part-time work schedules

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance for your furry loved one

Job stability with growth

Growth/promotion opportunities

Fun team environment

Employee discount and FREE cookies

Job summary

Insomnia Cookies in Indianapolis is seeking a Shift Leader to captain bakery operations during evenings and weekends, bake and pack orders, coach the Cookie Crew, and ensure fast, friendly guest service.

You will lead by example, manage cash deposits, maintain safety standards, and collaborate with store leadership to optimize performance. Availability during peak hours and a passion for delivering great guest experiences are essential.

Qualifications

• 1+ year in a customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Must be 18 years of age or older and able to obtain food safety certifications where required.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Skills

Customer service

Communication

Time management

People skills

Outgoing/friendly/patient

Detail oriented

Lead-by-example

Ability to lift up to 40 lbs

Legally eligible to work in United S

Must be 18 years or older

Tools

POS systems

Job description

Insomnia Cookies in Indianapolis is seeking a Shift Leader to captain bakery operations during evenings and weekends, bake and pack orders, coach the Cookie Crew, and ensure fast, friendly guest service.

You will lead by example, manage cash deposits, maintain safety standards, and collaborate with store leadership to optimize performance. Availability during peak hours and a passion for delivering great guest experiences are essential.