Shift Leader: Lead a Fast-Paced Bakery Team

Insomnia Cookies; Salisbury (MD); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Competitive hourly pay

Early Wage Access

Flexible scheduling

Employee discount

Job summary

Insomnia Cookies is seeking a Shift Leader to guide a fast-paced bakery team. You will work alongside the Cookie Crew to bake, package, and deliver warm cookies, while delivering an exceptional guest experience and maintaining store standards.

You will coach teammates, delegate tasks, manage cash handling, and communicate with store leadership to keep the bakery running smoothly. Availability for evenings, weekends, and holidays is expected.

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude with a passion for delivering exceptional guest experiences.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Skills

Customer service

Communication

Teamwork

Problem-solving

Ability to work 18+

Education

High school diploma or equivalent

Job description

Insomnia Cookies is seeking a Shift Leader to guide a fast-paced bakery team. You will work alongside the Cookie Crew to bake, package, and deliver warm cookies, while delivering an exceptional guest experience and maintaining store standards.

You will coach teammates, delegate tasks, manage cash handling, and communicate with store leadership to keep the bakery running smoothly. Availability for evenings, weekends, and holidays is expected.