Shift Leader: Lead Bakery & Delight Guests (Flexible Hours)

Insomnia Cookies; Norman (OK); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive hourly pay

Early Wage Access

Flexible scheduling

Employee discount (free cookies!)

Job summary

Insomnia Cookies is seeking a Shift Leader to guide bakery operations, train and coach the Cookie Crew, and ensure a seamless guest experience from order to delivery. You will bake, package, and supervise tasks to maintain high standards in a fast-paced bakery environment.

Ideal candidates bring 1+ year in customer-focused roles, strong communication, and a proactive attitude. The role involves flexible evening and weekend shifts and opportunities to develop leadership skills within a rapidly

Qualifications

• 1+ year in retail, restaurant, hospitality, or another customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude with a passion for delivering exceptional guest experiences.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.

Skills

Customer service

Team leadership

Cash handling

Communication

Job description

Insomnia Cookies is seeking a Shift Leader to guide bakery operations, train and coach the Cookie Crew, and ensure a seamless guest experience from order to delivery. You will bake, package, and supervise tasks to maintain high standards in a fast-paced bakery environment.

Ideal candidates bring 1+ year in customer-focused roles, strong communication, and a proactive attitude. The role involves flexible evening and weekend shifts and opportunities to develop leadership skills within a rapidly