Shift Leader: Lead Bakery Nights & Delight Guests

Insomniacookies; Indianapolis (IN); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Flexible part-time schedules

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job stability with growth potential

Achievable promotion opportunities

Team environment and fun culture

Employee discount and free cookies

Job summary

Insomnia Cookies in Indianapolis, IN is seeking a Shift Leader to captain daily bakery operations, coach the Cookie Crew, and maintain quality and service standards during peak shifts. The role requires 1+ year in customer service, strong communication, and the ability to manage tasks and cash handling efficiently.

The position offers flexible part-time schedules, growth opportunities, and benefits like paid time off, training, and employee discounts; evening and weekend availability is common.

Qualifications

• 1+ year of working experience in a customer service focused role.
• Point of Sales systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing/friendly/patient.
• Detail focused and results-oriented.
• Ability to lead-by-example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Skills

Customer service

Communication

Time management

People skills

Leadership

Team coordination

Physical stamina

Legal work eligibility

Age 18+

Tools

POS systems

Job description

Insomnia Cookies in Indianapolis, IN is seeking a Shift Leader to captain daily bakery operations, coach the Cookie Crew, and maintain quality and service standards during peak shifts. The role requires 1+ year in customer service, strong communication, and the ability to manage tasks and cash handling efficiently.

The position offers flexible part-time schedules, growth opportunities, and benefits like paid time off, training, and employee discounts; evening and weekend availability is common.