Shift Leader: Lead a fast-paced team & deliver Sub Above

Jersey Mike's LAKEWOOD; Lakewood (WA); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling options

Team member discounts

Leadership development and training

Opportunities for advancement

Job summary

Jersey Mike's LAKEWOOD is seeking a Shift Leader in Lakewood, WA to guide daily restaurant operations and coaching of Crew Members. You will ensure exceptional customer experiences, maintain food quality, and support opening/closing duties as part of a fast-paced team.

The role emphasizes leadership development, teamwork, and giving back to the local community, with opportunities for advancement into higher management roles.

Qualifications

• Previous restaurant, food service, or customer service experience.
• Leadership experience or readiness for a leadership role.
• Leads by example with a positive attitude and strong work ethic.
• Thrives in a fast-paced environment.
• Communicates effectively with customers and teammates.
• Takes ownership, demonstrates accountability, and solves problems with confidence.
• Dependable, organized, and committed to delivering excellent results.

Responsibilities

• Lead the team during assigned shifts by setting the example through positive leadership and exceptional customer service.
• Deliver an outstanding guest experience while ensuring every customer receives a 'Sub Above' experience.
• Prepare fresh, high-quality subs and ensure food is made according to Jersey Mike's standards.
• Coach, support, and motivate Crew Members throughout each shift.
• Assist with training and onboarding new team members.
• Maintain a clean, organized, and food-safe restaurant environment.
• Monitor food quality, cleanliness, and operational standards.
• Manage shift execution, including opening and closing responsibilities.
• Assist with inventory, product rotation, and minimizing food waste.
• Handle customer questions and resolve concerns professionally.
• Support the General Manager and Assistant Manager with daily restaurant operations.

Skills

Leadership experience

Customer service

Fast-paced environment

Communication

Accountability

Dependable

Organized

Job description

Jersey Mike's LAKEWOOD is seeking a Shift Leader in Lakewood, WA to guide daily restaurant operations and coaching of Crew Members. You will ensure exceptional customer experiences, maintain food quality, and support opening/closing duties as part of a fast-paced team.

The role emphasizes leadership development, teamwork, and giving back to the local community, with opportunities for advancement into higher management roles.