Shift Leader: Lead a Fast-Paced Guest Experience Team

Quality Brand Group; Garland (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Quality Brand Group LLC, a Dunkin' franchisee, seeks a Shift Leader to oversee a store shift, lead crew, and ensure fast, friendly service. You will manage guest experience, uphold quality standards, and drive operational excellence.

Responsibilities include coaching crew, assigning tasks, monitoring cleanliness and safety, and helping control costs. A strong focus on teamwork and guest satisfaction is essential for success in this role.

Qualifications

• Must fluently speak/read English.
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• Guest focus – anticipate and understand guests’ needs and exceed their expectations.
• Problem solving and decision making.
• Building effective teams – get the right people in the right places.

Responsibilities

• Lead shift operations and staff to deliver great guest experiences.
• Coach and motivate crew, assign duties, and monitor performance.
• Ensure food safety, cleanliness, and brand standards.
• Control labor and food costs while maintaining service speed.
• Respond to guest needs with urgency and professionalism.

Skills

Fluent English

Math skills

Supervisory experience

Guest focus

Problem solving

Team leadership

Job description

Quality Brand Group LLC, a Dunkin' franchisee, seeks a Shift Leader to oversee a store shift, lead crew, and ensure fast, friendly service. You will manage guest experience, uphold quality standards, and drive operational excellence.

Responsibilities include coaching crew, assigning tasks, monitoring cleanliness and safety, and helping control costs. A strong focus on teamwork and guest satisfaction is essential for success in this role.