Shift Leader: Inspire the Team, Elevate Guest Experience

Coffee & Bagel Brands; Saint Cloud (MN); On-site; USD 18,000 - 29,000; Full time

Job summary

Caribou Coffee in Saint Cloud, MN seeks a Shift Leader to guide the store in partnership with the GM/AGM. You’ll drive guest connections, product knowledge, and a positive store environment by leading the team with clarity and purpose.

The role emphasizes coaching, SOP compliance, and ownership of the shift, while fostering an inclusive, fun, and customer-focused culture in a fast-paced setting.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience.
• Must be able to work early mornings, evenings, weekends or holidays.
• Candidate must be 18+ with reliable transportation.

Responsibilities

• Lead shifts with focus on team engagement and guest satisfaction.
• Coach team members to meet SOPs and quality standards.
• Delegate tasks and communicate daily priorities clearly.
• Train team on product knowledge and promotions.
• Handle administrative duties including deposits and inventory as needed.

Skills

Leadership experience

Customer service

Communication skills

Education

High school diploma or GED

Job description

Caribou Coffee in Saint Cloud, MN seeks a Shift Leader to guide the store in partnership with the GM/AGM. You’ll drive guest connections, product knowledge, and a positive store environment by leading the team with clarity and purpose.

The role emphasizes coaching, SOP compliance, and ownership of the shift, while fostering an inclusive, fun, and customer-focused culture in a fast-paced setting.