Shift Leader — Guest Experience & Team Coach

Quality Brand Group / Dunkin; Fort Myers (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Quality Brand Group LLC / Dunkin’ is seeking a Shift Leader in Fort Myers, FL to oversee daily operations and coach crew members. The role focuses on delivering fast, friendly service, maintaining product quality, and ensuring safety and cleanliness during the shift.

The ideal candidate has restaurant or retail supervisory experience, strong English communication, and a passion for guest satisfaction. You will manage shift tasks, train staff, and uphold brand standards across the store.

Qualifications

• Fluently speak/read English and communicate clearly.
• Math and writing skills required for record-keeping and tasks.
• Restaurant, retail, or supervisory experience preferred.
• Guest focus and the ability to exceed guest expectations.
• Results-driven with the ability to meet targets.
• Strong problem solving and decision making abilities.
• Ability to build and lead an effective team.
• Physically capable of routine lifting and shift tasks.
• This role requires lifting 30–50 pounds and related movements.

Responsibilities

• Manage shift operations to deliver a great guest experience.
• Supervise crew members and assign positions during shifts.
• Provide timely feedback to correct deficiencies and reward success.
• Monitor labor, food costs, and safety to meet standards.
• Promote a positive team environment and high service levels.
• Ensure adherence to brand standards and procedures throughout shift.

Skills

English fluency

Math skills

Writing skills

Restaurant supervision

Guest focus

Results orientation

Problem solving

Team building

Physical ability

Lifting 30-50 lbs

Job description

Quality Brand Group LLC / Dunkin’ is seeking a Shift Leader in Fort Myers, FL to oversee daily operations and coach crew members. The role focuses on delivering fast, friendly service, maintaining product quality, and ensuring safety and cleanliness during the shift.

The ideal candidate has restaurant or retail supervisory experience, strong English communication, and a passion for guest satisfaction. You will manage shift tasks, train staff, and uphold brand standards across the store.