Shift Leader: Inspire Teams & Elevate Pizza Ops

Papa John's USA, Inc.; Southport (NC); On-site; USD 30,000 - 36,000; Full time

Job summary

Papa John’s USA, Inc. is seeking a reliable Shift Leader to supervise restaurant shifts, ensure high-quality products, and deliver excellent customer service. The role focuses on executing company policies, procedures, and systems while driving profitability and compliance with safety standards.

The position requires 18+ years old, flexibility for extended hours, and prior shift lead or supervisory experience in a restaurant setting. This on-site role supports a fast-paced dining environment.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe or local/state food service certification preferred.
• Previous restaurant shift lead experience preferred.
• Must be 18 years of age or older.
• Ability to work long hours including nights and weekends.

Responsibilities

• Supervise shifts and stations to ensure quality products and service.
• Maintain product quality, food safety, and labor costs within targets.
• Ensure compliance with company policies, safety and security.
• Provide immediate feedback and correct issues during shifts.
• Manage inventory and cash handling per company guidelines.

Skills

Leadership

Communication

Customer service

FOCUS System

Education

High School diploma or GED

Serv-Safe Certification

Shift lead experience

Tools

FOCUS System

Job description

Papa John’s USA, Inc. is seeking a reliable Shift Leader to supervise restaurant shifts, ensure high-quality products, and deliver excellent customer service. The role focuses on executing company policies, procedures, and systems while driving profitability and compliance with safety standards.

The position requires 18+ years old, flexibility for extended hours, and prior shift lead or supervisory experience in a restaurant setting. This on-site role supports a fast-paced dining environment.