Shift Leader: Inspire Teams, Elevate Guest Experience

Caribou Coffee; Mankato (MN); On-site; USD 18,000 - 29,000; Full time

Job summary

Caribou Coffee is seeking a Shift Leader for our North Mankato store to provide overall leadership and direction in partnership with the General Manager or Assistant General Manager. This role ensures the team understands goals, expectations, products, cleanliness, directives, and guest connections during the shift.

The Shift Leader will drive team engagement, guest satisfaction, and output while maintaining SOPs and quality standards across the store.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience.
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age.
• Preferred: High school diploma or GED equivalent.

Responsibilities

• Lead shifts with a focus on team engagement and guest satisfaction.
• Ensure SOP and quality standards are followed.
• Train team on role responsibilities and product knowledge.
• Coach and provide feedback to Team Members during shifts.
• Handle administrative tasks such as deposits, inventory, and store orders.

Skills

Leadership experience

Customer service

Education

High school diploma or GED

Job description

Caribou Coffee is seeking a Shift Leader for our North Mankato store to provide overall leadership and direction in partnership with the General Manager or Assistant General Manager. This role ensures the team understands goals, expectations, products, cleanliness, directives, and guest connections during the shift.

The Shift Leader will drive team engagement, guest satisfaction, and output while maintaining SOPs and quality standards across the store.