Shift Leader: Inspire the Team, Elevate Guest Experience

Caribou Coffee; Rochester (MN); On-site; USD 18,000 - 29,000; Full time

Job summary

Caribou Coffee in Rochester, MN is seeking a Shift Leader to guide store operations in partnership with the General Manager or Assistant GM. You will ensure clear goals, proper product knowledge, cleanliness, and strong guest connections during each shift.

The role emphasizes coaching team members, maintaining SOPs, and driving sales while managing day-to-day responsibilities such as deposits and inventory. Local compensation reflects the shift leadership duties and store needs.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience required.
• Ability to work early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age.
• High school diploma or GED equivalent preferred.

Responsibilities

• Lead shifts with a focus on team engagement and guest satisfaction.
• Ensure SOPs and quality standards are followed on shift.
• Provide coaching and feedback to team members in real time.
• Manage bank deposits, inventory and store product orders as needed.

Skills

Leadership

Customer Service

Retail Experience

Education

High school diploma or GED

Tools

POS systems

Job description

Caribou Coffee in Rochester, MN is seeking a Shift Leader to guide store operations in partnership with the General Manager or Assistant GM. You will ensure clear goals, proper product knowledge, cleanliness, and strong guest connections during each shift.

The role emphasizes coaching team members, maintaining SOPs, and driving sales while managing day-to-day responsibilities such as deposits and inventory. Local compensation reflects the shift leadership duties and store needs.