Shift Leader: Inspire Teams & Elevate Guest Experience

Western Avenue McDonald's

Knoxville (TN)

On-site

USD 42,000 - 54,000

Full time

5 days ago
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Benefits offered by this job

Flexible scheduling
Paid sick leave
Tuition reimbursement and/or教育alasss
Training and advancement opportunities
Employee discounts
Free meals at work
Medical and dental insurance*

Job summary

Western Avenue McDonald's in Knoxville, TN seeks a Shift Manager to oversee daily operations and lead a fast-paced team. You will manage crew schedules, ensure exceptional guest service, and maintain McDonald’s standards for food safety and cleanliness.

The role emphasizes leadership, decision-making, and ongoing training to drive guest satisfaction and restaurant profitability. This position offers full-time hours in a busy, customer-focused environment.

Qualifications

  • Passion for helping and serving others (guests and fellow team members).
  • Strong guest service and support focus.
  • Ability to communicate effectively and anticipate guest needs.
  • Provide solutions and make decisions in a fast-paced environment.
  • Certified through McDonald’s Leadership Transitions Class

Responsibilities

  • Lead and oversee crew schedules
  • Inspire and empower crews and managers to provide an outstanding guest experience
  • Supervise and lead food safety and cleanliness measures to meet McDonald’s standards
  • Take measures around safety, security, inventory, and profitability
  • Never stop learning: cultivate and encourage training, education, and continued learning within the restaurant
  • Be results-oriented: drive and expect a high level of performance from the team

Skills

Guest service
Communication
Decision making
Leadership
Leadership Transitions Class

Job description

Western Avenue McDonald's in Knoxville, TN seeks a Shift Manager to oversee daily operations and lead a fast-paced team. You will manage crew schedules, ensure exceptional guest service, and maintain McDonald’s standards for food safety and cleanliness.

The role emphasizes leadership, decision-making, and ongoing training to drive guest satisfaction and restaurant profitability. This position offers full-time hours in a busy, customer-focused environment.

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