Shift Leader: Inspire Teams & Elevate Guest Experience

Western Avenue McDonald's; Knoxville (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible scheduling

Paid sick leave

Tuition reimbursement and/or教育alasss

Training and advancement opportunities

Employee discounts

Free meals at work

Medical and dental insurance*

Job summary

Western Avenue McDonald's in Knoxville, TN seeks a Shift Manager to oversee daily operations and lead a fast-paced team. You will manage crew schedules, ensure exceptional guest service, and maintain McDonald’s standards for food safety and cleanliness.

The role emphasizes leadership, decision-making, and ongoing training to drive guest satisfaction and restaurant profitability. This position offers full-time hours in a busy, customer-focused environment.

Qualifications

• Passion for helping and serving others (guests and fellow team members).
• Strong guest service and support focus.
• Ability to communicate effectively and anticipate guest needs.
• Provide solutions and make decisions in a fast-paced environment.
• Certified through McDonald’s Leadership Transitions Class

Responsibilities

• Lead and oversee crew schedules
• Inspire and empower crews and managers to provide an outstanding guest experience
• Supervise and lead food safety and cleanliness measures to meet McDonald’s standards
• Take measures around safety, security, inventory, and profitability
• Never stop learning: cultivate and encourage training, education, and continued learning within the restaurant
• Be results-oriented: drive and expect a high level of performance from the team

Skills

Guest service

Communication

Decision making

Leadership

Leadership Transitions Class

Job description

Western Avenue McDonald's in Knoxville, TN seeks a Shift Manager to oversee daily operations and lead a fast-paced team. You will manage crew schedules, ensure exceptional guest service, and maintain McDonald’s standards for food safety and cleanliness.

The role emphasizes leadership, decision-making, and ongoing training to drive guest satisfaction and restaurant profitability. This position offers full-time hours in a busy, customer-focused environment.