Flexible Schedule Shift Leader: Guest Experience Champion

11149 9501 Kingston McDonald's; Knoxville (TN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Flexible scheduling

Paid sick leave

Tuition assistance

Training opportunities

Employee discounts

Free meals at work

Medical and dental insurance

Job summary

The Shift Manager role at McDonald’s is with an independent franchisee, ensuring a great guest experience at the Knoxville restaurant. You will lead a team, manage schedules, and uphold McDonald’s standards in operations and service.

You will supervise crew, support managers, and drive safety, cleanliness, and profitability while promoting learning and development inside the restaurant. A strong guest focus and leadership mindset are essential.

Qualifications

• Passion for helping and serving others (guests and fellow team members).
• Strong guest service and support focus.
• Ability to communicate effectively and anticipate guest needs.
• Provide solutions and make decisions in a fast-paced environment.
• Certified through McDonald’s Leadership Transitions Class.

Responsibilities

• Lead crew schedules and oversee experience for guests.
• Provide encouraging leadership for crew and managers to ensure outstanding guest experience.
• Supervise food safety and cleanliness to meet McDonald’s standards.
• Take measures around safety, security, inventory, and profitability.
• Encourage training, education, and continued learning within the restaurant.
• Drive and expect a high level of performance from the team.

Skills

Passion for helping and serving others

Guest service focus

Effective communication

Decision making in fast-paced env

Leadership training (Leadership Trans)

Job description

The Shift Manager role at McDonald’s is with an independent franchisee, ensuring a great guest experience at the Knoxville restaurant. You will lead a team, manage schedules, and uphold McDonald’s standards in operations and service.

You will supervise crew, support managers, and drive safety, cleanliness, and profitability while promoting learning and development inside the restaurant. A strong guest focus and leadership mindset are essential.