Flexible Shift Manager: Lead Great Guest Experiences

5650 Western Avenue McDonald's; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible scheduling

Paid sick leave

Tuition reimbursement and/or education

Training and advancement opportunities

Employee discounts

Free meals at work

Medical and dental insurance

Job summary

McDonald’s in Knoxville is seeking a Shift Manager to lead daily operations, manage crew schedules, and ensure guest satisfaction. This role offers flexible hours with opportunities for advancement and training. You’ll supervise food safety and cleanliness, drive performance, and foster teamwork.

The franchise emphasizes equal opportunity and a supportive environment designed to value your contributions. Perks include tuition assistance, free meals, and benefits; prior leadership certification

Qualifications

• Passion for helping and serving others.
• Strong guest service and support focus.
• Ability to communicate effectively and anticipate guest needs.
• Provide solutions and make decisions in a fast-paced environment.
• Certified through McDonald’s Leadership Transitions Class.

Responsibilities

• Lead the experience: Handle and oversee crew schedules
• Inspire and Empower: Provide encouraging leadership for crew and managers to provide an outstanding guest experience
• Understand that teamwork is key: Supervise and lead food safety and cleanliness measures to meet McDonald’s standards
• Take action first: Take measures around safety, security, inventory, and profitability
• Never stop learning: Cultivate and encourage training, education, and continued learning within the restaurant
• Be results-oriented: Drive and expect a high level of performance from the team

Skills

Guest service

Communication

Decision making

Leadership training

Leadership transitions

Job description

McDonald’s in Knoxville is seeking a Shift Manager to lead daily operations, manage crew schedules, and ensure guest satisfaction. This role offers flexible hours with opportunities for advancement and training. You’ll supervise food safety and cleanliness, drive performance, and foster teamwork.

The franchise emphasizes equal opportunity and a supportive environment designed to value your contributions. Perks include tuition assistance, free meals, and benefits; prior leadership certification